Sufferers say they really feel ‘actually cared for’ at Priory’s Llanarth Court docket hospital

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Sufferers say they really feel ‘actually cared for’ at Priory’s Llanarth Court docket hospital as inspectors reward the protected and efficient therapy offered

• Inspectors stated workers had been offering ‘protected and efficient’ care• They stated: ‘All sufferers offered optimistic suggestions about workers on the hospital and it was clear that good interpersonal relationships had been constructed’• Sufferers stated that they felt as if workers ‘actually cared’ about them and that they ‘felt listened to’• Inspectors stated sufferers had been handled with dignity and respect• Inspectors discovered ‘good’ amenities onsite akin to a social membership and café, and sufferers had weekly entry to a psychological well being advocate

Priory’s Llanarth Court docket Hospital in Monmouthshire, Wales, has been extensively praised by inspectors for the care it presents sufferers.

In its newest report, Healthcare Inspectorate Wales (HIW) stated the hospital, which gives a specialist evaluation and therapy service for women and men with quite a lot of difficult behaviours, was protected and efficient and a spot the place sufferers stated they felt ‘actually cared for’.

Employees had been treating sufferers with dignity and respect, they stated, with sufferers ‘receiving good high quality care’ and there have been appropriate protocols in place to handle threat, well being and security and an infection management.

HIW accomplished its unannounced inspection on the hospital on three days in February 2023. Throughout this era, a variety of areas had been inspected inside the hospital, which gives 97 beds for men and women with psychological sicknesses and/or character problems together with for males with studying disabilities.

Inspectors stated sufferers had been receiving ‘tailor-made care’ that mirrored their particular person wants and dangers. ‘Good amenities had been out there onsite akin to a social membership and café which gave alternatives for sufferers to have interaction and loosen up exterior of their fast surroundings of care. Sufferers may interact and supply suggestions about their care and had weekly entry to a psychological well being advocate who offered additional data and help.

‘The scientific rooms had been reconfigured … to enhance the privateness and dignity of sufferers receiving their medicine. Sturdy procedures had been in place for the protected administration of medicines on every ward. Affected person care plans had been being maintained to an excellent customary, and statutory documentation was in place for sufferers who had been required to be appropriately and legally detained.

‘The medicines administration procedures on the hospital’s Treowen Ward had been of a very excessive customary and demonstrated glorious initiatives and greatest follow.’

Ross Morris, Hospital Director, stated: “We’re more than happy with this report which recognises the arduous work of workers and the way they work with the sufferers entrusted to our care. Our compassionate strategy ensures good workers well-being and well-led wards the place sufferers come first. Teamwork is central to delivering the most effective care we are able to, day in, day trip, and I’m actually pleased with the arduous work and dedication proven by everybody on the hospital.”

Chief Govt of HIW, Alun Jones stated: ‘It’s optimistic to see the standard of affected person care being delivered by the devoted workers at Llanarth Court docket Hospital. It’s reassuring to see enhancements have been made since our earlier go to to make sure sufferers are receiving protected and efficient care. The Priory Group has produced a plan which units out enchancment actions on account of this inspection work. HIW will monitor the well being boards’ progress towards this plan.’

In 2022, Llanarth Court docket Hospital opened ‘Woodlands’, a service providing two Bespoke Therapy Packages to people with probably the most complicated wants.

The service presents a homely surroundings, the place sufferers can stay within the least restrictive approach attainable, while behaviour is managed. It’s led by an skilled multi-disciplinary workforce, who be sure that the service customers’ wants are totally understood. Each day routines, the surroundings, actions and social contacts are tailored in step with what the person wants on the time they usually can get pleasure from journeys to the native space, visits with household, independence and selection. BTPs are for adults who’re autistic and folks with a studying incapacity. They’re provided to those that current with complicated and difficult wants, which could embody emotion dysregulation, all of which may make it tough for these people to be supported in a shared surroundings.